Frequently Asked Questions
Everything you need to know about shopping with Ferne Boutique.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that clearance items are final sale.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days to arrive.
Do you offer international shipping?
Currently, Ferne Boutique ships to the United States and Canada. We are working on expanding our shipping zones to more international locations soon.
How do I know what size to order?
Each product page includes a detailed size guide. Since we curate pieces from various designers, we also include specific 'fit notes' in the description to help you choose.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Afterpay.